In a crisis-ridden summer of travel like no other, I’m not sure flying with any airline will be chaos-free any time soon. Between the massive delays, canceled flights, soaring prices and lost baggage, it was nothing short of a free-flying shit show. But maybe some airlines are less broken than others — at least that’s what The Points Guy tells us in their latest annual list of “Best US Airlines of 2022” (which, mind you, was compiled before “Summer of Travel Hell”). started).
And at the top of their charts – for the fourth straight year – is Delta, followed by Southwest, United and American. Surprisingly, Spirit was there too – unsurprisingly, Spirit was at the bottom of the list. (See all 10 airline picks below.)
From The Points Guy:
There are many ways to measure an airline’s success. On-time performance, reliable planning, affordable fares, excellent elite perks and the scope of a frequent flyer program are all criteria to consider.
But what does it really mean to be the “best” US airline?
Well, every year here at The Points Guy we take a look at all of these factors (among others) to compare the major airlines. The goal is simple: use objective data to determine how well airlines are serving their customers. And today we publish our annual special report based on each airline’s performance over the past year.
And from CBS News:
Points Guy’s report uses data from four major sections. Reliability, which accounts for 30% of the score, is based on punctuality, cancellations, baggage handling, and other factors. The experience, which accounts for 25% of the score, includes data from customer complaints with the US Department of Transportation, as well as information on lounges, cabin amenities, and other amenities.
The cost and reach category accounts for 20% of the score and includes route network and airline affordability. Loyalty, which makes up the remaining 25%, is based on frequent flyer programs and the availability of rewards.
The Points Guys’ 10 Best Airlines: