An unusual situation experienced by a passenger in an app race echoed on social media this Tuesday (9) in Belém. A young woman requested a ride in comfort mode (with more comfort), but as she got into the vehicle, she came across a message: “Air conditioning onetime fee R$ 5.00‘.
O g1 contacts the driver and waits for the driver’s position what happened. The app company said it had not received a report on the situation as of 6.30pm on Tuesday (9th).
It was exactly 8:59 a.m. when sales consultant Bruna Sampaio asked for a ride back to her home in the Marambaia neighborhood. She had accompanied her mother during an appointment at Ophir Loyola Hospital.
“My mother is an oncology patient. As we left Ophir I told her I would order a 99 in comfort mode so we could drive with air conditioning. The car didn’t take long. When we got in, I was surprised to see this theme in the back seat,” says Bruna.
1 of 2 Post R$5 fee to turn on the AC. — Photo: Reproduction
Post the R$5 fee to turn on the AC. — Photo: Reproduction
In addition to pointing out the R$5 fee, the driver of the vehicle also informs passengers that “the surroundings will be filmed”.
The ride lasted about 15 minutes, and according to Bruna, she never told the driver about the situation. “I’d rather stay in mine.”
“I had never seen that before. We know that there were some rules for the passenger during the pandemic, but I think they don’t apply anymore,” the sales consultant questioned.
2 out of 2 passenger requests app ride in comfort mode and is surprised by the R$5 fee. — Photo: Reproduction
The passenger requests an app ride in comfort mode and is surprised by the R$5 fee. — Photo: Reproduction
The young woman, who claims to use app transport quite a bit, said she’s never seen a situation like this before. “Can you imagine if it was 1 p.m., 2 p.m.?” asks the sales consultant and refers to the time of the greatest feeling of heat.
“I thought it was funny at the time, but after talking to some friends and exchanging ideas, I realized I needed to talk. I rented a modality, paid more and did not take advantage,” says Bruna Sampaio.
According to the young woman, she reported the case to the application company’s relationship channels after the race had been evaluated.
99 communicated through a counseling service that until 6:30 p.m. it had not received any notification of this type of situation for users in Pará through the platform.
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