BELLEVUE, Wash. (AP) — Customers of wireless carrier T-Mobile US Inc. reported widespread service outages across the United States late Monday, according to sites that track service disruptions.
Posts on Downdetector.com and Product-Reviews.net showed service outages from T-Mobile in several regions of the country. Many Twitter users also reported failures.
Numerous posts from users stated that their service was changed to “SOS mode,” meaning they weren’t directly connected to a network but were still able to make emergency calls.
T-Mobile President of Technology Neville Ray issued a statement on the outage on Twitter early Tuesday.
“We’ve seen a significant improvement and are operating at near normal levels,” Ray said. “Our teams continue to monitor and we really appreciate everyone’s patience. We apologize for any impact this issue has had on our customers.”
The company initially did not provide details of the cause or extent of the failure.
Downdetector.com provided a complaint tracking chart over the past 24 hours, showing a peak of more than 69,000 reported outages in a two-hour period.
Comments posted on the site were from users who indicated they were located in Arizona, California, Colorado, Florida, Hawaii, Kansas, Nebraska, North Carolina, Oklahoma, Texas and Washington.
Similar service complaints on Product-Reviews.net came from some of the same states, as well as Alabama, Connecticut, Idaho, Minnesota, New York, Nevada, South Carolina, and others.
Many posts reported that service was eventually restored.