Several Microsoft 365 services went down for thousands of users around the world, prompting the tech giant to investigate the incident affecting several of its products. In an announcement about the outage released early in the morning (ET time) of January 25, the company said users were unable to access its services, including Microsoft Teams, Exchange Online, Outlook, SharePoint Online, OneDrive for Business, Microsoft Graph, PowerBi and Microsoft 365 admin center. The tech giant admitted the outage might not be limited to these products, and in fact over a thousand users also reported that they were having trouble accessing Xbox Live on Down Detector.
In an update to its announcement, Microsoft said it “isolated the issue to a network configuration issue.” The company added that it needs to carefully plan its next troubleshooting steps and analyze “the best mitigation strategy” to find a fix that doesn’t have an additional impact. At 4:26 a.m. ET, Microsoft tweeted that it “reverted a network change” that it believed caused the outage and that it was monitoring its services as they came back online.
We’ve rolled back a network change that we believe is having an impact. We are monitoring the service while the rollback takes effect.
– Microsoft 365 Status (@MSFT365Status) January 25, 2023
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