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Bank of America customers took to social media on Wednesday to complain thatzelle transactions were not being processed and funds were missing from their accounts.
“I almost lost my mind when I saw $2,000 was missing from my account,” one customer posted on Twitter Wednesday morning.
Another customer tweeted that Bank of America “magically made a large cell transaction that HAS ALREADY PUBLISHED disappear.”
Bank of America acknowledged there was a problem processing cell transactions but said it was fixed later Wednesday.
“We had an issue where there was a delay in publishing cell transactions. It was fixed earlier today so all transactions show up on people’s accounts,” Bill Halldin, a spokesman for Bank of America, told FOX Business.
| ticker | security | Last | To change | To change % |
|---|---|---|---|---|
| BAK | BANK OF AMERICA CORP. | 33.72 | -0.80 | -2.32% |
A customer uses an ATM at a Bank of America branch in Boston, Massachusetts, U.S. (Portal/Brian Snyder/File Photo/Portal Photos)
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Zelle, a peer-to-peer payment processor available through more than 1,700 financial institutions, said the “issue was not the result of issues with thezelle network.”
“We understand that a cell network financial institution may have had issues processing some of its customers’ cell transactions, which have now been resolved,” a cell spokesman told FOX Business.
In this photo illustration dated April 21, 2022, a woman holds a smartphone with the cell logo on the screen. (Rafael Henrique/SOPA Images/LightRocket via Getty Images/Getty Images)
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Sen. Elizabeth Warren, D-Mass., a member of the Senate Committee on Banking, Housing and Urban Affairs, on Wednesday criticized Bank of America and Zelle, saying they “appear to be letting customers down again.”
“This should be addressed immediately and customers should be compensated,” Warren tweeted. “I alerted Zelle to serious fraud issues and this is their latest failure.”